Mobile / App
999bets is built around quick mobile access for Bangladesh — and that means being clear about what account data we collect, how we use it, and what choices you have. This policy sets out our data practices in plain terms so you know exactly where you stand before you log in or make a bKash or Rocket transaction.
When you open an account on 999bets, we collect information that lets the platform work correctly for you. This includes the details you enter during registration — name, contact information, and the mobile wallet you use for transactions such as bKash or Rocket. It also includes device identifiers, browser session data and records of account activity such as login timestamps and wallet interactions. We use this data to operate the account, process wallet transactions, send you service messages about your account status, and respond to support requests you raise with us directly. We do not sell your personal data to third parties for their own marketing purposes. Cookies and similar browser signals help us keep you logged in across sessions and understand which pages load correctly on your phone. You can manage cookie preferences in your browser settings at any time. Access to 999bets and the data practices described here depend on your local law and the eligible regions we serve. If local regulations in Bangladesh restrict or govern any aspect of online account data differently, those rules take precedence over anything stated here. We keep this policy updated when our practices change — check this page for the current version before making any account decision.
Transaction references linked to your bKash wallet are stored as part of your account record for verification and support purposes.
Rocket payment references are logged against your account in the same way, available for you to review in your account history.
Device and browser session data help us keep your account accessible across phone sessions without requiring repeated login steps.
Any message you send through our support channels is stored so the team can follow up accurately and consistently on your query.
Not every piece of data connected to your activity falls under this policy in the same way. Some data is handled by third-party services — payment processors, game content studios like Pragmatic Play or Habanero, or your mobile network when you complete a bKash transfer. We describe below what falls inside this policy, what sits at the boundary, and what is governed entirely by a third party's own terms. Understanding this boundary helps you know who to contact when a specific data question comes up.
Login credentials, session tokens and device identifiers used to access your 999bets account are within scope. We control how these are stored and for how long they are retained in our systems.
Transaction references from bKash or Rocket that we receive are within scope for account records. The payment processor's own privacy terms govern data on their side of the transaction — check their published policy directly.
Data generated by your browsing on 999bets pages — page views, session duration, cookie preferences — is within scope. You can adjust cookie behaviour through your phone browser settings without contacting us.
Game content from studios such as Habanero, Microgaming or Pragmatic Play may involve separate data handling within the game environment. Their studio-level data practices are outside the scope of this policy.
You have real, actionable choices when it comes to the data 999bets holds about your account. The most direct path is logging into your account on your phone and reviewing the profile and transaction sections — these show you what information is currently associated with your account, including the contact details and wallet references you registered with. If any of those details are incorrect, you can update them through the account settings fields shown there. For requests that go beyond what self-service account settings cover — such as asking what data we hold beyond the account dashboard, querying how long records are kept, or requesting that certain data be reviewed or corrected — contact our support team directly. Use the live chat or the contact form on the support page and describe your request clearly. We handle data queries separately from general account questions so they reach the right person. Eligibility for specific data rights may depend on applicable local law in Bangladesh and the eligible regions we serve.
Log in on your phone and open the account profile section. The details shown — contact information, wallet references — are the core record we hold for your account.
Update name, phone number or email directly in the account settings fields. For wallet references tied to bKash or Rocket, follow the update steps shown inside the account wallet area.
Contact support through live chat or the site contact form. State clearly that your message is a data or privacy query — this helps route it correctly and gets you a relevant response.
If you want to know what data we hold beyond what the account dashboard shows, submit a written request via the support contact form. We will respond in line with applicable local requirements.
If you have a question about this policy, want to request a correction or need to understand how your data is handled, these are the routes currently available on the site. Use the channel that suits your situation — live chat is the fastest path for account-level questions, and the contact form is better for written data requests that need a documented response.
Open the chat icon on any page of the site to start a message with our support team. For privacy questions, describe your query in the first message so it is routed correctly.
Use the contact form on the support page to submit a written privacy or data request. This creates a record of your request that both you and the support team can reference.
For straightforward corrections — email, phone, wallet details — go directly to account settings after logging in on your phone. Changes made there update your record without a support request.
We keep this section factual: here is how data handling, cookies and account security actually work on 999bets so you can assess them against your own expectations before using the service.
Account records — including registered contact details, wallet references and transaction history — are retained for as long as your account remains active and for any period required by applicable regulations in eligible regions. When your account is closed, we follow a defined retention schedule before deletion.
Cookies keep your session active between pages on your phone browser and help us understand where the site loads slowly. You can clear or block cookies through your browser settings. Blocking session cookies may log you out between visits.
Access to your account is protected by the login credentials you set. If you believe your account has been accessed without your knowledge, contact support immediately via live chat and follow the account security steps shown in your profile settings.
When our data practices change, we update this page. We do not send individual notifications for every policy revision, so checking this page periodically is the way to stay current with how your data is handled.
These are the questions we hear most often about data, account records and privacy choices on 999bets. If your question is not here, use live chat or the contact form on the support page.
We collect the details you enter at registration — name, contact information and mobile wallet details such as your bKash or Rocket number. We also record session data and login activity as part of normal account operation. You can review the stored details in your account profile at any time.
We do not sell your data to third parties for their own marketing. Transaction references may pass to payment processors such as the bKash or Rocket network to complete wallet transfers. Game studio providers like Habanero or Pragmatic Play have their own data practices within their game environments, governed by their own terms.
Log into your account on your phone and open the account settings section. The editable fields for contact details are shown there. For wallet-linked details such as a registered bKash or Rocket number, follow the update steps displayed in the account wallet area.
You can contact support via the contact form to submit a data deletion request. Whether and how that request is fulfilled depends on applicable local law in Bangladesh and any retention obligations we are subject to in eligible regions. We will respond with the outcome and any relevant steps.
Records are kept for as long as your account is active and for any additional period required under applicable regulations in the eligible regions we operate in. When an account is closed, we follow a defined retention period before records are removed from our systems.
Transaction references from bKash or Rocket are logged in your 999bets account history for verification and support purposes. The data that bKash and Rocket hold on their own side of the transaction is governed by their respective privacy policies — check those directly for details about how your mobile wallet data is handled by the provider.
Contact us immediately through live chat on the site or via the contact form and mark your message as a privacy concern. We treat these reports separately from general support queries. If you suspect unauthorized account access, also follow the security steps shown in your account profile settings right away.